We're Here to Help
Have a question regarding statutory third-party motor insurance, instant DMVIC certificate verification, M-Pesa STK settlements, or require urgent claims advisory? Connect directly with our Nairobi underwriting specialists.
WhatsApp Instant Advisor
Connect directly for immediate TPO premium estimates, failed M-Pesa STK sync, or rapid digital certificate reprint.
Direct WhatsApp Line
+254 712 345 678
Average reply: Under 3 minutes
Call Our Helpdesk
Speak with an accredited motor underwriter regarding private, commercial, or fleet coverage.
Mobile Helpline
+254 700 000 000
Nairobi Landline
+254 20 790 0000
Mon - Sat: 7:00 AM - 8:00 PM EAT
Call Helpline NowUnderwriting & Fleet Email
Ideal for submitting vehicle logbooks, company tax compliance certificates, or formal queries.
Compose EmailNairobi Operations Center
The Mirage Towers, 7th Floor, Tower 2, Chiromo Road, Westlands, Nairobi, Kenya.
Send Us a Direct Message
Have a detailed inquiry or need underwriting clarification? Complete this form and a licensed specialist will reply within 2 business hours.
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5 Mins
Instant DMVIC Sync
100%
IRA Licensed
24/7
Claims Advisory
Frequently Asked Quick Answers
Resolve your motor insurance questions immediately without waiting on hold.
How do I download my digital DMVIC sticker?
Once M-Pesa completes, your official electronic certificate is instantly transmitted to WhatsApp and available for PDF download.
Read guideIs M-Pesa STK payment safe and instant?
Yes, payments are processed directly with Safaricom and certified by the Insurance Regulatory Authority (IRA) in real time.
Payment detailsCan I renew an expired motor policy online?
Simply input your registration plate, choose your preferred underwriter, and renew with instantaneous NTSA database synchronization.
Renew now